Terms & Conditions

1 Introduction

These Terms and Conditions ("Agreement", "Terms") govern your access to and use of the ongcuci website located at https://ongcuci.cam and all associated products, services, software, and mobile interfaces (collectively, the "Platform"). Ongcuci is operated by an internationally licensed gaming entity ("the Company", "we", "us", "our").

By creating a player account, accessing the Platform, or placing any wager, bet, or game stake through ongcuci, you ("the Player", "you", "your") confirm that you have read, understood, and unconditionally accepted these Terms. If you do not agree to any part of this Agreement, you must immediately cease use of the Platform.

These Terms apply to all users of the Platform, including players based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and all other locations from which access is permitted under applicable law.

2 Definitions

For the purposes of these Terms and Conditions, the following definitions shall apply:

• "Platform" — refers to the ongcuci website, mobile-optimised web application, and all associated services accessible via https://ongcuci.cam.
• "Account" — the registered player account created by an individual upon completing the ongcuci registration process.
• "Player" / "User" — any individual who has registered an Account and/or uses the Platform in any capacity.
• "Company" — the entity operating the ongcuci Platform under international gaming licensing.
• "Wallet" / "Player Balance" — the credit balance held in a Player's Account, denominated in Malaysian Ringgit (MYR) unless otherwise specified.
• "Bonus Funds" — promotional credits granted by the Company subject to wagering requirements and bonus-specific terms.
• "Wagering Requirement" — the total amount a Player must wager before Bonus Funds or associated winnings may be converted to withdrawable funds.
• "KYC" — Know Your Customer verification, the identity and address verification process required prior to withdrawal.
• "Prohibited Jurisdiction" — any country or territory from which access to the Platform is explicitly restricted under the Company's licensing conditions or internal compliance policy.
• "Intellectual Property" — all trademarks, logos, software, game content, design elements, written content, and other proprietary materials owned by or licensed to the Company.

3 Account Eligibility

To register and maintain an Account on the ongcuci Platform, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis:

3.1 Age Requirement

You must be at least 21 years of age. Ongcuci strictly enforces a minimum age of 21 for all gambling activities conducted via the Platform. We reserve the right to request proof of age at any time, including prior to processing any withdrawal. Accounts found to have been registered by individuals under the age of 21 will be immediately closed and all funds subject to forfeiture in accordance with applicable regulatory obligations.

3.2 Jurisdiction

You must not be a resident of, or accessing the Platform from, any Prohibited Jurisdiction. It is your personal responsibility to determine whether accessing the Platform is legal in your location. The Company shall not be liable for any use of the Platform in jurisdictions where such use is prohibited.

3.3 Single Account Policy

Each individual is permitted to hold only one (1) Account on the ongcuci Platform. Registering multiple accounts is strictly prohibited and constitutes a material breach of these Terms. The Company reserves the right to close all associated accounts and void any balances or winnings detected in connection with duplicate accounts.

3.4 Capacity

You confirm that you are acting on your own behalf and not as an agent or nominee of any other person. You are not a current employee of ongcuci or any affiliated entity, nor an immediate family member of such an employee.

4 Account Registration & Security

4.1 Registration Information

You agree to provide accurate, current, and complete information during the registration process and to update such information promptly when it changes. Providing false, misleading, or incomplete registration information is a breach of these Terms and may result in immediate Account suspension.

4.2 Account Credentials

You are solely responsible for maintaining the confidentiality of your username and password. You agree not to share your Account credentials with any third party and to notify the Company immediately if you become aware of any unauthorised access to your Account. The Company shall not be liable for any losses resulting from unauthorised Account access attributable to your failure to protect your credentials.

4.3 Account Currency

Player Accounts are denominated in Malaysian Ringgit (MYR). All deposit amounts, wagers, winnings, bonus values, and withdrawal figures displayed on the Platform are in MYR unless explicitly indicated otherwise. Cryptocurrency deposits are converted to MYR equivalent upon receipt at the rate applicable at the time of processing.

4.4 KYC Verification

The Company operates a Know Your Customer (KYC) verification programme. Prior to processing any withdrawal request, Players are required to successfully complete identity verification by submitting acceptable documentation. Required documents may include, but are not limited to, a valid Malaysian NRIC, passport, driver's licence, and a recent proof of address (such as a utility bill issued within the preceding three months). Verification decisions are at the Company's sole discretion.

5 Deposits & Payments

5.1 Accepted Payment Methods

Ongcuci accepts deposits via the following payment methods, subject to availability and applicable minimum/maximum limits:

• DuitNow instant transfer
• FPX (Financial Process Exchange) online banking
• Touch 'n Go eWallet
• Boost eWallet
• GrabPay
• Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect
• Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Litecoin (LTC)

5.2 Deposit Processing

Deposits made via approved local payment methods are credited to the Player's Account balance in real time or within a few minutes of successful payment confirmation. Cryptocurrency deposits are credited upon the required number of network confirmations being received, which may vary by coin and network conditions.

5.3 Deposit Responsibility

You are solely responsible for ensuring that funds deposited to your ongcuci Account originate from a payment source registered in your own name. Third-party deposits are not permitted. The Company reserves the right to request source-of-funds documentation at any time.

5.4 Minimum Deposits

Minimum deposit amounts vary by payment method and are displayed at the point of deposit within the Platform. Players are advised to check current minimums before initiating a transfer.

6 Withdrawals

6.1 Withdrawal Eligibility

A Player may submit a withdrawal request only when all of the following conditions are met: (a) the Account has successfully completed KYC verification; (b) all applicable wagering requirements associated with bonus funds have been satisfied; (c) the withdrawal amount does not exceed the Player's verified withdrawable balance; and (d) the Account is in good standing with no open compliance investigations.

6.2 Withdrawal Processing Times

Ongcuci targets the following indicative processing timeframes, subject to verification requirements and payment provider processing times:

• E-wallets (Touch 'n Go eWallet, Boost, GrabPay): 5–30 minutes following approval
• DuitNow: 5–60 minutes following approval
• Bank Transfer (Maybank, CIMB, Public Bank, Hong Leong): 1–3 business hours following approval
• Cryptocurrency: Subject to network confirmation times; typically 10–60 minutes

These timeframes are indicative and not guaranteed. High-volume periods, public holidays, or payment provider delays may extend processing times.

6.3 Withdrawal Limits

Minimum and maximum withdrawal limits apply per transaction and per day/week/month, as published within the Withdrawal section of the Platform. VIP tier members may benefit from elevated withdrawal limits. The Company reserves the right to request additional verification documentation for high-value withdrawal requests.

6.4 Payment Method Matching

Withdrawals must generally be processed to the same payment method and account used for the most recent deposit, subject to method availability. This requirement exists to prevent money laundering and ensure funds are returned to the verified account holder.

7 Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, promotions, free bets, cashback offers, and loyalty rewards offered by ongcuci are subject to specific terms and conditions, including wagering requirements, minimum odds, game contribution rates, validity periods, and maximum withdrawal caps. These specific terms are published alongside each promotion and form part of this Agreement.

7.2 Wagering Requirements

Unless expressly stated otherwise, bonus funds must be wagered in full before any associated winnings can be withdrawn. The applicable wagering multiplier for each promotion is stated in the individual promotion terms. Contributions from different game categories towards wagering requirements may vary — slots may contribute 100% whilst live dealer and sports betting contributions may differ.

7.3 Bonus Abuse

The Company employs monitoring systems to detect bonus abuse, including but not limited to: the use of low-risk betting strategies designed to extract bonus value without genuine play; coordinated exploitation across multiple accounts; or participation in promotions by players who are otherwise inactive on the Platform. Any Player found to be engaging in bonus abuse will have their bonuses voided and may have their Account suspended.

7.4 Welcome Bonus

The current welcome bonus offer is as displayed on the ongcuci homepage and is subject to change at the Company's discretion. The Company reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice.

7.5 Crypto Deposit Bonus

Players depositing via supported cryptocurrency methods may be eligible for an additional crypto deposit bonus as specified in the current promotion terms. The bonus is subject to standard wagering requirements and a maximum bonus cap as stated. The 21+ age restriction applies to all bonus-eligible players without exception.

8 Betting & Gaming Rules

8.1 General Betting Rules

All bets and wagers placed on the ongcuci Platform are final once confirmed. Players are responsible for ensuring the accuracy of all bet selections, stake amounts, and selections before confirmation. The Company will not void bets due to Player error except in circumstances of documented system fault or manifest error on the part of the Company.

8.2 Sports Betting

Sports betting markets — including Liga Super Malaysia, English Premier League (EPL), La Liga, UEFA Champions League, UFC, and other events — are governed by the specific sportsbook rules applicable to each sport. In the event of an event being postponed, cancelled, or declared void, the Company's event-specific settlement rules shall apply. Mix parlay bets are subject to combination rules as published in the sportsbook section.

8.3 Live Casino

Live dealer games are subject to the rules of the individual game as administered by the studio dealer. In the event of a technical disconnection during a live game round, the Company will attempt to settle bets based on available game round data. If no conclusive outcome can be determined, affected bets may be voided and stakes returned.

8.4 Slot Games

Slot game outcomes are determined by certified Random Number Generator (RNG) systems. Published RTP (Return to Player) percentages represent theoretical long-term averages and do not guarantee specific individual session outcomes. In the event of a game malfunction, all affected bets will be voided and stakes returned.

8.5 Manifest Errors

The Company reserves the right to void any bet placed at odds or under conditions that are the result of a manifest error, including erroneous pricing, technical faults, or data feed errors. Players who knowingly exploit manifest errors may have winnings voided and accounts reviewed.

9 Prohibited Conduct

Players are strictly prohibited from engaging in any of the following activities on or in connection with the ongcuci Platform:

• Registering more than one Account per individual;
• Using the Platform in any jurisdiction where online gambling is prohibited by law;
• Providing false, inaccurate, or misleading registration or KYC information;
• Using automated software, bots, scripts, or artificial intelligence tools to place bets, access the Platform, or exploit game mechanics;
• Engaging in collusion, match-fixing, or any form of coordinated cheating with other players;
• Exploiting software vulnerabilities, bugs, or manifest pricing errors for financial gain;
• Depositing funds obtained through unlawful activity or using the Platform to launder money;
• Abusing the bonus or promotional system through low-risk hedging strategies intended to extract guaranteed value;
• Sharing, selling, or transferring Account access to any third party;
• Engaging in any conduct that disrupts the fair operation of the Platform or negatively impacts other players.

Violation of any of the above may result in immediate Account suspension, forfeiture of balance and winnings, and reporting to relevant authorities where legally required.

10 Intellectual Property

All content published on the ongcuci Platform, including but not limited to the ongcuci brand name, logo, website design, software, game interfaces, written content, images, and marketing materials, constitutes the intellectual property of the Company or its licensors.

Players are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not extend to copying, modifying, distributing, republishing, reverse-engineering, or creating derivative works from any Platform content without prior written consent from the Company.

Game content provided via third-party studio partnerships is protected by the intellectual property rights of the respective studios. No game titles, studio names, or associated marks may be reproduced or referenced without appropriate authorisation.

11 Limitation of Liability

To the fullest extent permitted by applicable law, the Company shall not be liable to any Player for:

• Any indirect, consequential, incidental, special, or punitive damages arising from use of the Platform;
• Loss of profits, revenue, data, or business opportunity;
• Interruption of service, technical failures, connectivity issues, or platform downtime;
• Acts or omissions of third-party payment providers, including delays or failures in processing deposits or withdrawals;
• Any Player losses resulting from the Player's own negligence, breach of these Terms, or failure to comply with responsible gambling practices.

The Company's total aggregate liability to any individual Player, in connection with all claims arising from use of the Platform, shall not exceed the total net deposits made by that Player in the thirty (30) days preceding the event giving rise to the claim.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by the Company's negligence, or any other liability which cannot be lawfully excluded.

12 Account Suspension & Termination

12.1 Company-Initiated Suspension

The Company reserves the right to suspend or permanently close any Player Account at any time, with or without prior notice, in the event of: (a) breach of these Terms; (b) fraudulent, abusive, or criminal conduct; (c) failure to complete KYC verification within a reasonable time; (d) receipt of a legal order or regulatory direction; or (e) any other circumstance the Company deems necessary to protect the integrity of the Platform or its players.

12.2 Player-Initiated Closure

Players may request to close their Account at any time by contacting the Company's customer support team. Upon closure, any remaining verified withdrawable balance will be returned to the Player via their most recent verified payment method, subject to standard processing times and completion of any outstanding KYC requirements.

12.3 Self-Exclusion

Players who wish to restrict their own access to the Platform for responsible gambling reasons may request self-exclusion through the Account settings or by contacting support. Self-exclusion requests are processed promptly and are subject to the terms outlined on our Responsible Gambling page.

13 Responsible Gambling

Ongcuci is committed to promoting responsible gambling practices. The Platform provides the following responsible gambling tools as standard:

• Deposit Limits: Daily, weekly, and monthly deposit caps configurable in Account settings;
• Session Limits: Time-based session reminders and automatic timeout options;
• Self-Exclusion: Temporary (minimum 30 days) or permanent exclusion from the Platform;
• Reality Checks: Periodic on-screen notifications of time spent and amounts wagered during a session.

Players who believe their gambling behaviour is causing harm are encouraged to visit our dedicated Responsible Gambling page for further information, self-assessment tools, and access to support resources. All gambling on the Platform is restricted to individuals aged 21 and above.

14 Governing Law & Dispute Resolution

14.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them, their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of the jurisdiction in which the Company is incorporated under its international gaming licence.

14.2 Dispute Resolution

In the event of a dispute arising from the use of the Platform or these Terms, Players are encouraged to first contact the Company's customer support team with a detailed description of the dispute. The Company will endeavour to resolve disputes within ten (10) business days of receipt of a formal complaint.

14.3 Escalation

If a satisfactory resolution is not reached through direct communication with the Company, Players may escalate the matter to the relevant dispute resolution body specified under the Company's gaming licence. Details of the applicable escalation mechanism will be provided upon request.

15 Amendments to These Terms

The Company reserves the right to modify, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered Players via Account notification or email where reasonably practicable. The updated Terms will take effect from the date of publication on the Platform.

Continued use of the Platform following the publication of amended Terms constitutes your acceptance of the revised Agreement. If you do not agree to the amended Terms, you must cease using the Platform and may request Account closure in accordance with Clause 12.2 above.

It is your responsibility to review these Terms periodically. The "Last Updated" date displayed at the top of this page indicates when the most recent revision was made.

16 Contact Us

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions or your use of the ongcuci Platform, please contact our support team using the following channel: